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Privacy Policy and Cookies

Here you’ll find information on how we treat data that we collect from visitors to our website, when someone uses our contact form or booking system, or when someone subscribes to our email newsletter. We make every effort to be transparent about how we collect, use and process your data, to keep your information safe and secure, and to be compliant with GDPR legislation. If you think we have not achieved this, please let Ruth Randall know immediately.

Visiting our Website

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. Neither ourselves nor Google make any attempt to find out the identities of those visiting our website. You can read more about how Google Analytics safeguard your data here. If you have visited our website via a link from social media such as Facebook, Pinterest or Twitter, these sites also use analytics to track patterns such as page popularity. Data policies can be viewed here for Facebook, Pinterest and Twitter. You can opt out of analytics cookies on this website, and you can find out more about this and how cookies are used on this website in the Cookies Policy below. If we do want to collect personally identifiable information through our website, we will tell you. We will make it clear when we collect personal information and will explain what we intend to do with it.

Contact Forms and Membership Registration

We use a website host based locally in the UK. Any information you put into a contact form on this site is processed through their secure server, and any details you add to the membership area of this site are also processed through that server. We take your privacy seriously and expect our partners to do the same. You can read about BLS Computer Solutions here. Membership subscriptions are managed externally through Paypal, your payment information is not processed through or collected by this site. If you have any queries about how Paypal is collecting and processing your data, please contact them directly.

Newsletter Sign Up

If you opt-in to receive updates through our email newsletter, we collect personal information, but only the information we really need, nothing more. We use that information to tell you about the things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information, and check in every now and then that you’re happy and satisfied. We never share email lists or sell them to other organisations. We use a third-party provider, Active Campaign, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Active Campaign’s privacy notice. You can unsubscribe from the mailing list at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing Ruth Randall.

Booking Calendar

When you click the button to book a consultation call you are redirected to an online calendar. We only collect the specific information we need in order to contact you for this call. If we do not work together beyond this call your information is not kept, and we certainly won’t add you to a mailing list unless you choose to opt-in for the newsletter in the usual way. We use as our booking system, and you can read their privacy policy here.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. If you follow a link to another site from here, for example, to watch a video or read an article we have recommended, please check that site’s own privacy statement.

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to Ruth Randall.

Changes to this Privacy Notice

We keep our privacy notice under regular review to ensure we are doing everything we can to comply with current legislation. The current version of this policy comes into effect from 16th May 2018.

Cookies Policy

We use a system of classifying the different types of cookies which we use on the website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.

What is a cookie?         

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things, eg remembering your preferences, and counting the number of people looking at a website. You can find more information about cookies, and some other useful links, on the Information Commissioners website.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies 

These cookies enable services you have specifically asked for.  These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas and the membership site. These cookies remember choices you make to improve your user experience, such as your membership settings, time zone or language.

Third party cookies 

We use third-party cookies to analyse how the site is being used, such as which pages are most popular. We use Google Analytics for this purpose, and you can read more about how Google Analytics safeguard your data here If you have visited our website via a link from social media such as Facebook, Pinterest or Twitter, these sites also use analytics to track patterns such as page popularity. Data policies can be viewed here for Facebook, Pinterest and Twitter. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site. You can opt out of these cookies using the cookie bar when visiting this website.